Spa Etiquette

Our spa environment is one of relaxation and harmony. Please respect the other spa guests by keeping noise to a minimum and ensuring cellular phones etc. are switched off.

Bookings:

To ensure you receive your treatment at your preferred time of the day it is recommended to book a few days in advance.

Gift certificates:

are available for all occasions.

Suggested arrival time:

We recommend that you arrive 5-10 minutes prior to your appointment. Arriving late will unfortunately shorten your treatment (but at full cost).

What you should wear:

Please wear whatever clothes are comfortable. During treatments our therapists will drape you appropriately for privacy and comfort at any time. We recommend that you leave your valuables in your room.

What if I am pregnant or have special health considerations?

Please notify us when booking your treatment so we can recommend suitable treatments. We have a special pregnancy table and designed treatments that are safe for pregnancy. The first trimester of pregnancy has a limited range of treatments.

Cancellations:

Out of consideration for others we require a minimum of 24 hrs notice if you need to change or cancel your appointment. If shorter periods of notice are given 50% of the treatment cost applies. If you notify us less than 2hr before or miss your appointment we have to charge full price. Additional conditions apply for large bookings (5 pax or more).

All prices are subject to change without prior notice. Surcharges apply on public holidays.